Terms of service

Last updated: May 2026

These Terms of Service apply to your use of the Kitlo website and any purchase made from Kitlo. By using this website or placing an order, you agree to these terms.

1. About Kitlo

Kitlo is an online store offering electronics accessories and related products.

Business address:
40 High Street
Whitby
YO21 2DA
United Kingdom

Contact: contact@kitlo.store

2. Product information

We aim to describe products as clearly and accurately as possible. Product images, colours, dimensions, compatibility information and packaging may vary slightly depending on the device, screen or supplier information available.

For accessories such as chargers, cables, hubs, cases, mounts and adapters, it is your responsibility to check product compatibility before ordering. If you are unsure, contact us before purchase.

3. Prices and availability

Prices are shown in the currency displayed at checkout and may change without notice. Product availability can change and we may cancel or refund an order if an item becomes unavailable, cannot be fulfilled, or contains an obvious pricing or listing error.

4. Orders

After placing an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that the order has been fulfilled or dispatched.

We reserve the right to refuse, cancel or refund an order where necessary, including where payment fails, fraud checks fail, product information is incorrect, or fulfilment is not possible.

5. Payment

Payment is taken through the payment methods available at checkout. You agree to provide accurate billing and contact information when placing an order.

6. Delivery

Delivery times vary by product, destination and fulfilment route. Any delivery estimate is an estimate only and is not a guarantee unless explicitly stated at checkout.

Where tracking is available, tracking details will be sent after dispatch. Orders containing multiple items may arrive separately.

7. Returns and refunds

If something is wrong with your order, contact us at contact@kitlo.store with your order number, the email used at checkout and a description of the issue. For damaged, faulty or incorrect items, include photos where relevant.

Returns may need to be approved before an item is sent back. Items returned without contacting us first may not be accepted. Refunds, where approved, will be processed to the original payment method.

8. Use of the website

You agree not to misuse this website, attempt to interfere with its operation, copy content for commercial use without permission, or use the website for unlawful purposes.

9. Intellectual property

Website content, branding, text, layout and other materials are owned by or licensed to Kitlo unless otherwise stated. You may not copy or reuse them for commercial purposes without permission.

10. Third-party services

Parts of the website, checkout, payments, fulfilment, analytics or other services may be provided by third-party platforms or service providers. Their own terms and policies may also apply.

11. Limitation of liability

To the fullest extent permitted by law, Kitlo is not liable for indirect, incidental or consequential losses arising from use of the website or products purchased from it. Nothing in these terms limits your statutory rights or any liability that cannot be excluded under applicable law.